Little Falls 311 is not monitored for emergencies or crimes in progress. Call 911 for emergencies. Contact the Little Falls Police Department directly for police-related non-emergency matters.
About the app
Little Falls 311 helps residents report local service concerns, follow request progress, receive public-service alerts, view mapped impacts, check local weather, and reach community resources.
Contact support
Email: support@embella.com
Phone: 315-867-9039
Embella, Inc.
590 Garden Street
Little Falls, NY 13365
When reporting a problem, please include your device model, iOS version, what you were trying to do, what happened, and a screenshot if one is available. Do not email a verification code or sensitive personal information.
Frequently asked questions
Why did I receive a verification code?
The six-digit email code protects access to My Requests. Little Falls 311 does not require a conventional password. If a code does not arrive, confirm your email address, check your junk mail, wait a moment, and request a new code.
Do I have to allow location access?
No. You may type an address or choose a point on the map. Location access is offered as a convenience when you choose to use your current location.
Do I have to attach a photo?
No. Photos are optional. When useful, you may attach and review more than one image before submitting.
How do I manage service-alert notifications?
Use the 311 Alert Notifications switch in the app and the notification controls in iOS Settings. The bell on the home screen opens notification history.
How do I clear information saved on my device?
Open About and choose Clear Saved 311 Information. This removes locally saved contact, verification, and draft information. It does not remove requests already submitted to the City.
Where can I see or update my requests?
Open My Requests and verify the same email address used when the request was submitted. You can see status changes and exchange eligible follow-up messages there.
Useful links
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